Terms of service
Last updated 23 September 2026.
These terms apply to every clean booked with Nitido ("Nitido", "we"). By booking you agree to them. Nothing here affects your statutory rights under the Consumer Rights Act 2015.
Bookings and prices
The price shown at checkout is based on the information you give us. If the property is materially larger, or in a materially different condition, from what was described, we will explain the difference before continuing and you may cancel with a full refund of any unperformed work.
Payment
Payment is taken by card at the time of booking through Stripe, unless we have agreed invoicing or payment on the day in writing.
Changes and cancellations
You can change or cancel free of charge up to 48 hours before your booked arrival window. Cancellations inside 48 hours may be charged at up to 50% of the booking value, and at 100% if our team cannot gain access at the booked time. Where you book more than 14 days ahead, you also have a 14-day right to cancel under the Consumer Contracts Regulations 2013.
Access and conditions
Please make sure we can access the property, that electricity and hot water are available, and that any pets are secured. For end of tenancy and after builders cleans the property should be empty of belongings and waste.
Our 72-hour guarantee
If any part of a clean is not to the standard of our checklist, tell us within 72 hours with details or photos and we will return to re-clean the affected areas at no charge. The guarantee does not cover damage or marks that existed before the clean, or areas we could not access.
Liability
Our teams are insured. Please report any damage within 48 hours. We are not responsible for pre-existing wear, items of exceptional value not declared in advance, or stains and marks that cannot be removed without damaging the surface. We do not exclude liability where it would be unlawful to do so.
Contact
Questions about these terms: info@nitido.co.uk.