Frequently asked questions
Can't find what you need? Email info@nitido.co.uk.
Booking and payment
How do I book?
Choose a service on the booking page, tell us about your home, pick a date and pay securely by card. It takes about two minutes.
How do I pay?
By card at the time of booking, through Stripe's secure checkout. We never see or store your card details.
Can I change or cancel?
Yes. Changes and cancellations made at least 48 hours before your clean are free. Inside 48 hours, a charge may apply as set out in our terms.
Do you offer invoicing for landlords and businesses?
Yes. Landlords, letting agents and commercial clients can be set up on monthly invoicing. Contact us to arrange an account.
On the day
Do I need to be home?
No. Many clients leave a key with a concierge, in a key safe, or arrange collection from their agent. Add access details when you book.
Do you bring equipment and products?
Yes, always. Eco and fragrance-free products are available on request.
What if something is missed?
Tell us within 72 hours and we return to put it right at no cost.
Our teams
Are your cleaners vetted?
Every Nitido professional passes identity, right-to-work and reference checks before their first clean.
Are you insured?
Yes. Every visit is covered by public liability insurance.
Will I have the same cleaner each time?
For regular housekeeping, yes wherever possible. We brief a replacement if your usual housekeeper is away.
See your price in under a minute.
Fixed prices, vetted teams and a 72-hour re-clean guarantee, anywhere we cover in the UK.